I consider this article as my official PLDT rant in the guise of a PLDT Review. It has been 42 days since we lost our internet connection.
Yep I called PLDT, emailed them and even reached out to the National Telecommunications Company of the Philippines.
And still I am 100% confident that tomorrow will be the 43rd day that I will have no internet connection at home.
Do You Pay Your PLDT Bill on time?
Anticipating your question, yes I do pay my bills earlier than the due date. In fact if not for this incident I would have not known that I have 3000 Php of advance payment in my PLDT account. – Blame it on not viewing the statement of account and just automatically paying what I assume is the monthly bill.
PLDT Review: My Terrible Experience with the Provider
For someone who writes for a living one of the worst scenarios that could happen aside from having writer’s block is being unable to post your articles on your platform.
This is exactly what happened at the start of December 2019, December 5 to be exact. I lost my internet connection at home.
Well this was not the first time the connection of PLDT FIBR was down but it usually gets restored within a maximum of 5 days.
And mind you never had I ranted or escalated this to deserve a slot on my website, well up until now.
So yes, I am making this post on my favorite corner of a coffee shop here in Cebu.
Instead of making a restaurant review I decided to prioritize this PLDT review.
Did I Reach Out to PLDT to Resolve the Issue?
YES! In fact I have been calling them like a person obsessed with a lover. But instead of asking about how their day went. My one and only question with PLDT is: When will my internet connection be restored?
So to all my Filipino readers here is a rundown on why we terribly need a new player in the telecommunication Industry and to the rest of the world here are the reasons why you should lower your standards in terms of internet connectivity when you visit the Philippines:
1. PLDT provides good service for the first few months then all hell breaks loose after.
I have been with PLDT for nearly 5 years now. They are the only internet provider that can reach our place. Now we don’t live on top of the mountain or the middle of the sea.
It’s just that the other providers still has not reached our area in terms of coverage. See if this is the benchmark of greatness in terms of internet service provider WE are so DOOMED!
I recalled during the days when we first had internet. The speed was up to the roof but fast forward to 5 years the speed is significantly slower.
And no I don’t have kids, well I’m a pet parent but I don’t allow my “kids” to use an IPAD. Im raising them the old school way (lol).
So basically, the users of my internet has not changed in the span of 5 years but my bandwidth mysteriously did (hmmm).
2. It Takes Forever for PLDT to restore internet connection but quick to cut your connection if you miss out on your Due date.
Now this has never happened to me, but viewing social media you can see the terrible experience of the Filipinos when it comes to PLDT service.
If you’re interested to read about other’s stories just key in PLDT Rants, PLDT Review and PLDT Sucks and viola it’s like reading a book with no happy ending.
And yes, PLDT if this has not been established yet you really do SUCK at what you’re doing.
3. PLDT’s Customer/Technical Service Teams are trained in Emphatic communication but they sure can’t do anything in resolving your Internet connection.
The customer service of PLDT (bless their souls) are very skilled with providing spiels to console their callers. But they are unable to fix your internet problem.
They create the tickets but they have no way of providing a resolution to the issue.
Thus if you are to waste time talking them (which you would really have to for ticket creation) expect that it’s going to be a pointless discussion.
4. They would always tell you at first that it’s an AREA OUTAGE and then eventually tell you Oops our mistake it’s an ISOLATED incident.
This is what happened to me. Upon my follow through with them last December 5 PLDT claimed that it was an Area Outage and after multiple attempts they now surmised that it was only an isolated incident.
Our internet connection was restored after 7 days last December 5 but was cut off after 11 days.
From December 20 up until January 21st I have been reaching out to PLDT and I keep on getting inconsistent messages.
With one Customer Service provider he mentioned that it’s an area outage, then the next day I get a response that it’s an isolated case. Called them again for the 3rd time and we circle back to an area outage.
Imagine calling every day and getting different causes on why your internet connection is down. Geesh if you want to make an excuse at least make it fool proof.
5. They Can’t Provide Proper Timelines on Fixing the Issue
Being able to address the issue right away if your customer’s are paying for the service on time should only be fair. At least tell them on an estimated time of 5 days or 10 days or heck tell it straight to my face that it will be 30 days before we resolve the issue.
But nopes, the only phrase that they can provide is “we will do our best to resolve this issue right away”
Amazing service right?
6. The FILIPINOS have been CLAMORING for a 4th TELCO provider and have been Ranting about PLDT but we are falling on Deaf ears.
Blame it on politics and the monopoly of businesses. We have been given substandard quality of service from PLDT.
Now I can’t rant about the other network providers since I have no experience with their service (but feel free to input your thoughts on Globe and Sky Broad Band in the comments section) but I tell you we are paying a hefty price for a service that is absolutely substandard.
This is probably the only country whose TELCO trends on the number 1 spot on twitter- and not for the right reasons.
Why have I resorted in creating this PLDT Review?
When you have the capacity and the platform to provide feedback on how things are going then use that platform to hopefully spark a change.
Now a days, having an internet connection is essential. Times are changing. We use it to know the latest global and local news, we communicate to our loved ones through messaging platforms and we make a living out of the internet.
And lastly, you’re paying for something that is not providing the service you expect to receive. In this case, they’re not doing any service at all.
Will This Post Fall on DEAF Ears?
I absolutely guarantee it will. But at least I can proudly say that hey at least I tried. I attempted to create a change. To spark a difference.
And if it falls on deaf ears then it’s no longer within my control and I can sleep soundly at night knowing that I did the right thing.
If you have any experiences with PLDT or other network providers (both good and bad for transparency purposes) then feel free to post them on the comment section.