After months of anticipation, Denny’s Cebu has finally opened its doors to the Cebu market.
The famous diner from America welcomed Cebu customers last March 12, 2018 and became the 6th branch and the only Denny’s Branch in Visayas. and Mindanao.
Being that Cebuanos are very known for their serious passion for food and overall dining experience.
How did Denny’s Cebu fare in the opinion of one homegrown Cebuano food connoisseur?
I’m talking about me you guys Erik the Hungry Traveller (just in case you have not figured it out yet , wink)
Now in order for me to better provide my insights for Denny’s Cebu I actually went their on 2 separate occasions with different amazing people over a span of 2 weekends of April (April 14 and April 21, 2018) .
The first visit was during dinner while the second visit was at lunch time.
Being that I love food I would say that my palette is very particular with what is good and what a rip off meal is.
Thus when I say its good or bad then ladies and gentleman you better believe it!
Disclaimer: This post is not sponsored by Denny’s Cebu . This is review is based on our experience while dining at the restaurant.
And so we begin dissecting Denny’s Cebu: (cue mad scientist music on the background!)
The Criteria for Rating Denny’s Cebu
For Erik the Hungry Traveller: Food Quality, Customer Service and Ambiance are critical pieces for a restaurant to succeed especially in the Cebu market.
Each aspect needs to be more than acceptable for customers to keep on coming back to that place.
A perfect example of a Cebu flop for failing to balance out the 3 essential criteria was Maple with its previous location now occupied by Abaca Baking Company in Ayala.
Now I will be rating each criteria on a scale of 1 star to 5 stars . 1 being the lowest and 5 as Superstar quality.
So let the hunger games begin!
Denny’s Cebu : Customer Service
4 out of 5 Stars
Denny’s Cebu is located at the ground floor of Robinson’s Galleria Cebu and beside another restaurant which is TGIF.
Upon arriving at the doors of Denny’s Cebu you will be greeted by the warm smile of their attendants who will take you to your table.
Now, on both of my visits we were seated at the long couch which was very comfortable.
On my first visit to Denny’s Cebu though the couch was initially unavailable as there were a couple of diners having dinner at the Diner haha!
We requested slightly demanded to be seated on the couch.
The waitress immediately took us to a long table and promised us that as soon as a couch is available they will transfer us to the said area.
For both of my visits I would say the customer service was good.
The attendants clearly had customer service training and were friendly while we were there.
When you asked for something, in my case fresh milk for my coffee they gave it to me right away.
The check/bill (oh the bill) which usually takes time for some restaurants to provide to the customers was relatively quick during both of my visits.
What they need to work on
So why not give them a perfect 5 stars?
Well the only improvement that they need to do is their upselling.
Denny’s Cebu have a discount card which you can get for 2500 Php.
I wanted to get one as it can be used across different restaurant chains.
However the attendant selling us the card confused me a lot, long story short, I lost interest and decide not to buy the said card.
Well that for me was a minor flaw and perhaps for other customers they may have a different response to the confusing up-selling explanation of the waiter.
But nonetheless it will have to cost them my one star.
Denny’s Cebu: Restaurant Ambiance
4 out 5 Stars
If you have been reading my blog for quiet some time now.
You would know that I am a highly introverted individual thus i value my space and my personal bubble.
Again, this is not a universal critical criteria but I prefer restaurants that offer breathing space for all its dinners.
That despite how populous the restaurant is it does not look to crowded or stressful.
With that being said Denny’s Cebu passed my standards .
Especially during my first visit the place was quiet jam packed but it did not feel like it.
Perhaps because of the high ceiling and well distanced chairs and tables.
Privacy was also of premium quality in the area. Thus friends can easily hang out at Denny’s Cebu for a well-deserved catching up.
Denny’s Cebu: Is the Food yummy?
Now for the final criteria and perhaps the most important one of them all.
Does Denny’s Cebu actually offer delicious meal that is comparable to the already established front runners in Cebu market?
As a starter Denny’s specializes in staple American breakfast meals.
From pancakes, waffles to salads you name it they have it.
For Denny’s Cebu/ Philippines they also customized their menu to include Filipino favorites. They also also offer meals such as grilled bangus, beef tapas, pork chops and the like.
Denny’s Cebu Food Quality ….I’m Getting There
4 out of 5 stars
What I like about their food is that it meets your expectation of how waffles and pancakes would taste like.
Their pancakes are fluffy and rich while their waffles are crunchy yet easy to nibble.
They also offer caramel sauce for their pancake “puppies” (and no they’re not made of actual Puppies) aside from the staple maple syrup which by the way is unlimited.
Lastly their Pinoy inspired meals is nothing to rave about but is decent enough to order.
Below were what we ordered during my visits at Denny’s Cebu:
All photos on this blog were taken by Erik the Hungry Traveller
April 14, 2018 – Good for 3 adults and 2 kids
*( we were extremely full- tummies very satisfied)
Chicken Cranberry Apple Salad (large) – Php 445.00
Denny’s Share for All – Php 565.00 * ( a good meal to order for groups)
Choco Overload Peanut Butter Pancake Plate – Php 445
Fried chicken and waffle – Php 325 (always a favorite of mine in any breakfast restaurants I head to)
Total Bill: Php 1780.00
April 21 Visit – Good for 2 adults (we were not able to finish our orders thus we had it on a take away)
Denny’s Share for All – Php 565.00 *
Pork Belly and Eggs- php 375.00
Another great thing about them is that they accept senior citizen discount on your total bill so kudos to Dennys Cebu for complying and loving our lolos and lolas.
Total Bill: Php 738.56 this is already less my mother’s senior citizen discount.
The Final Verdict: Dennys Cebu Dining experience
4 out of 5 stars!
For a well-established international restaurant it met my expectations.
From the food, to the service to its ambiance.
There are minor areas of improvement but heck no restaurant is perfect, right?
Overall I am extremely happy with my dining experience with Denny’s Cebu and I highly encourage all Cebuanos and to drop by Denny’s Cebu at the ground floor of Robinsons Galleria Cebu!